RightTutors Usage Policy

Preamble :

This e-learning platform, hereinafter referred to as "RighTutors” or "website”, is operated in Algeria according to the regulations in force.

The terms "we”, "our”, refer to RighTutors.

The term "Tutor” refers to any operator of this platform who operates as an independent (teacher, trainer, coach, etc.).

The terms "you”, "learner” and "customer” refer to any user of RighTutors who requires tutoring services. This may be a learner, the parent of a student, a business or any other person wishing to use the services of a tutor via the RIGHTUTORS platform.

Article 1: object

These Terms of Use (hereinafter - the "Terms”) describe the general conditions applicable to your access and use of the Website. The RighTutors website is www.rightutors.com (the "Website”) and is an online platform intended for use by learners (and/or their parents) and tutors in connection with the Services.

Use of the RighTutors Services (as defined above) is subject to these Terms of Use (the "Terms”) and any other rules or policies posted on the Website that apply to specific activities to which you participate.

You agree that by using the Services and providing respective consent, you agree to enter into a legally binding contract with RighTutors and indicate your unconditional acceptance of these Terms, on your own behalf and, if you are a Parent or Company, to the name of the Learner represented by you who uses our Services.

You enter into these Terms with RightTutors. (Referred to as "RighTutors”, "we” and "us”), a company registered and organized under the laws of Algeria. These Terms, together with the Refund and Payment Policy, Privacy Policy and Cookie Policy, are legally binding agreements governing the relationship between RighTutors and any user or visitor to the Website and Services.

As a user or visitor to our Services, the collection, use and sharing of your personal data is subject to the RighTutors Privacy Policy, Cookie Policy, Privacy Policy and updates respective. For more information on when, where and why we collect personal data, how we use it, the conditions under which we may disclose it to others, your rights regarding your personal data, please refer to our Privacy Policy confidentiality.

You are responsible for your use of the Services and any use of the Services made using your account. Our goal is to create a positive, useful and safe user experience. To promote this goal, we prohibit certain types of behavior that could be harmful to other users or to us. When using the Services, you must comply with our Community Guidelines.

 

 

Article 1: Registration for the service

1.1  Conditions of registration for the Platform

Certain features of the Platform require registration and the creation of an account. Before registering, you must agree to these Terms and the Privacy Policy.

You must be over 16 years old and not subject to a legal protection measure for adults to accept the general conditions of use. The consent of minors under 16 must be given by the holder of parental authority.

The Platform does not provide for the registration or collection of information relating to any person aged 15 or under.

1.2  Account creation

To create an account, you must:

Manually fill in the mandatory fields of the registration form on the Platform with complete and accurate information.

Submit to RighTutors certain personal information, such as your first and last name and email address.

Keep your password confidential and do not share it with anyone. If your password is lost or disclosed, you must notify RighTutors immediately.

Use your account personally and do not authorize others to use it. You may not assign or transfer your account to any other person or entity.

1.3  Account deletion

You can delete your account at any time by going to your account settings, selecting the "Delete my account" option and confirming the deletion. Deleting the account will result in the permanent loss of all data associated with it.

 

Article 2. Information provided by you

Each person guarantees to Rightutors that the information they provide regarding their identity and contact details as part of the Service is true, accurate, complete and up to date. You are solely responsible for the sincerity and accuracy of this information. You agree to regularly update all information in order to maintain its accuracy.

Rightutors cannot under any circumstances be held responsible for any errors, omissions or inaccuracies that may be noted in the information that you have provided to us, nor for any harm that may result from this for other Users or third parties.

You are responsible for all activity that occurs on your account, and you agree to maintain the security and secrecy of your username and password at all times. You can only have one account.

 

Article 3: Reservation and scheduling of courses

Make sure you choose the correct time zone so that your class times and your teacher's calendar match your local time.

To book a trial lesson, visit the "Find a teacher” page. After booking the first lesson with a teacher, you can schedule more lessons, reschedule them and cancel them in the "My Classes” page.

To book a course on RightTutors, the procedure to follow is as follows:

·        Creation of a personal customer account (Article 1.2). This step is mandatory for booking a course.

·        From your dashboard, go to the "Find a teacher” page.

·        Choose your teacher and click on the "Book Now” button then follow the steps by choosing the number of hours to book as well as the dates directly on the Tutor's availability calendar. If you do not have enough prepaid hours to schedule a course, you can always purchase hours through one of the payment channels authorized on the platform (See Article 4.2)

·        Receipt of a confirmation email.

·        It is possible to book a free 30-minute session with each of the Tutors to make your choice.

·        The customer can book 24/7 on RighTutors, except in the event of unavailability of the website for technical reasons.

·        It will be possible if the customer wishes to be guided in creating their account to place an order by telephone, message or e-mail, or to ask us to place the order.

Any course reservation on RightTutors commits the client to be available on the day and times of the agreed course(s).

If you are unable to attend the course due to absence, the course will be automatically canceled and cannot be rescheduled. The Learner must justify the latter in order to claim reimbursement for the missed session.

Article 4: Price and payment terms

4.1  Course prices

Prices for sessions on RightTutors are set by each Tutor. They are denominated in Algerian Dinar (DA), calculated including all taxes (TTC).

Tutors grant themselves the right to modify and update their rates at any time.

4.2  Payment terms

Payment for a course can be made by all the payment methods offered on the RighTutors platform, namely:

·        Bank transfer

·        Online payment by Edahabia or CIB

 

 

Article 5: Cancellation of sessions and reimbursement

Cancellation and reimbursement of sessions is made according to the following cases:

     5.1      The one to one session:

Cancellation by learner: The session for one to one classes can be canceled 6 hours before the scheduled start time on behalf of the learner, in which case the funds will be returned to the learner's balance. In the event that the learner fails to meet the deadline, the full amount of the scheduled session will be invoiced to the learner, unless the TUTOR agrees not to invoice it.

Cancellation by the TUTOR: The session for one to one classes can be canceled 6 hours before the scheduled start time on behalf of the TUTOR.

     5.2      The group session:

Cancellation by learner: Group classes can be canceled up to 24 hours before the scheduled start time. In the event that the learner fails to meet the deadline, the full amount of the scheduled session will be invoiced to the learner, unless the TUTOR agrees not to invoice it.

Cancellation by TUTOR: Group lessons may be canceled up to 24 hours before the scheduled start time on behalf of the TUTOR.

     5.3      The training session:

Cancellation by the learner: Training courses can be canceled up to 24 hours before the scheduled start. In the event that the learner fails to meet the deadline, the full amount of the scheduled session will be invoiced to the learner, unless the TUTOR agrees not to invoice it.

Cancellation by TUTOR: Training courses can be canceled up to 24 hours before the scheduled start time on behalf of the TUTOR.

If there are extenuating circumstances that caused the learner to miss the one to one class session/group course or training, a refund can be made, subject to acceptance by the tutor.

In the case of a technical problem on the RighTutors platform which was the cause of the cancellation of a course, RighTutors undertakes to reimburse the canceled session(s) in full.

 

Article 6: Force majeure

Linstashop cannot be held liable if the non-execution or delay in the execution of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure means any external, unpredictable and insurmountable event.

 

Article 7: Customer rights and protection of private data

Any customer of the marketplace has the right to communicate with customer and sales services for any type of complaint or request for information.

To do this :

·        a telephone number: +213 23 218 987

·        an email address, including info@rightutors.com

·        as well as a "Contact us” section

Are made available to the customer on the website.

The Linstashop teams can be reached during working hours and days, from Sunday to Thursday, from 9 a.m. to 6 p.m.

As part of its activity, Linstashop reserves the right to collect nominative information and personal data concerning its customers. This data is used for the purpose of managing orders, improving services and marketing operations.

Personal data relating to orders and necessary for their delivery may be transmitted to Linstashop partners, in particular delivery companies. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

Sellers using the marketplace are directly responsible to buyers for any misuse of their personal data. Linstashop assumes no responsibility towards buyers in this case.

 

Article 8: Applicable law

These General Conditions of Use are subject to current Algerian law.

Article 9: Divisibility

If any provision of these terms and conditions is found by a court or other competent authority to be unlawful and/or unenforceable, the remaining provisions will remain in force.

If any unlawful and/or unenforceable provision of these terms and conditions would become legal or enforceable if part of it were deleted, that part will be deemed to be deleted, and the remainder of the provision will continue in effect.

Article 10 : Competent Court

Any dispute relating to the interpretation and execution of these general conditions of sale is subject to Algerian law.

Failing an amicable resolution, the dispute will be brought before the competent Commercial Court of Algiers.